What do I need to hire a car?
The hirer must be 23 years or older, must be in possession of a valid drivers license for at least 2 years and must have a credit card (MasterCard/Visa/Diners & Amex are accepted) in his/her name.

What is the minimum age to drive a car?
23 years

Will I need to produce my driver's license?
You will be expected to produce a valid, unendorsed driver's license when you collect the vehicle. The license must have been valid for a minimum of 2 years. It is a legal requirement in RSA to be in possession of your original driver's license at all times whilst driving a vehicle.

Why do I have to have a credit card to hire a car?
A credit card is the only secure manner in which to transact. KCH requires some form of recourse in the event of an accident/theft or if the terms and conditions have been contravened. A debit card or cash deposit does not provide the guarantee required.

What is the procedure regarding my credit card?
VCH obtains an authorisation on the hirer's credit credit the day before the start of the hire, the amount equal to the excess amount based on the standard cover regardless of whether super cover is taken or not. The authorisation amount is "held" and deducted from the customer's credit limit but is not transferred to VCH's account. The actual debit to the credit card will only be done at the end of the hire and the authorisation will be subsequently cancelled.

Can I pay with Cash?
Securing your booking via cash is not accepted. One can, however, secure the booking via a credit card and pay with cash for the car hiring.

Can I use someone else's credit card to hire a car?
The credit card holder must be present at the time that the car is handed over to the client. As a rule, the credit card holder is the Hirer in terms of the Rental Agreement and is held Bound by the Terms and Conditions on the reverse side thereof.

Can I hire a car using my credit card, for someone else to drive, even though I am not present?
No, for the same reasons as above.

Must I fill the car with petrol when rental period ends?
KCH provides the car with a full tank at the beginning of the hire. When the car is returned, KCH will fill the car and add the petrol amount to the final account. Please note that the petrol price in South Africa is regulated and KCH will charge the amount as stipulated by the South African Government.

Do I pay for additional drivers?
An additional driver fee of R120 per driver is charged.

Is car rental VAT refundable
No it is not. One can only claim vat back on the purchase of a product. Car Hire is deemed a service and is therefore not VAT refundable.

Can you pay for petrol with my Credit Card at petrol stations?
Credit cards are accepted for all payment for all goods (where a credit card is accepted) except for petrol .

Is there a surcharge on re-fuelling?
KCH will not charge a petrol re-fuelling surcharge.

Why is there a re-fuelling charge if I have free kilometres?
The kilometre charge in car rental relates to maintenance costs. Fuel is a separate cost altogether. You are given a car with a full tank of petrol and is expected back with a full tank of petrol.

Can I drive my car across the border into another country?
No, KCH cars are not insured to drive in any other country other than South Africa.

How is the 24-hour period calculated?
Rates are calculated on a 24-hour period from the time you sign the Rental Agreement until the vehicle is returned to the depot or the airport. But as a goodwill gesture, we will give you 2 hours “grace period” on the final day of return.

What insurance cover is included in the hire of the car?
All rates include Standard Cover plus an Excess (payable by the hirer) in the event of an accident or theft. Please note that Standard Cover is compulsory.

What is the Excess amount?
The excess amount is R10 000 of an accident or theft.

Does the Cover mentioned above include loss of personal possessions?
No, the Cover is valid for damage or loss to the car itself.

Kindly contact us if you have additional queries!